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Outpatient Specialist Clinics template and instructions Mater Mother's Hospital Antenatal Clinic template and instructions
Mater Specialist Outpatient Clinics Referral Management Centre
Fax: 07 3163 8548
Mater Mother's Antenatal Clinics
Fax: 07 3163 8053
This can happen if you use our old referral templates and send via Medical Objects. You need to install the latest referral templates for either or both Adult Outpatient Clinics or Antenatal Clinics.
We will have received your referral intact and the Referral Management Centre will still see the patient's name in the body of the referral - this only affects the name in the reply message sent back to you.
Why this happens:
Medical Objects looks for specific keywords in your referral text to help it extract the patient's name. If it can't find the keywords, Medical Objects gets confused and will select other words in the referral as the patient name.
We have updated our latest Best Practice and Medical Director referrals to include these keywords:
If you have updated to our latest referral templates and are still having this problem, please call the GP Priority Phone Line on 07 3163 2200. Select the option for template assistance, and we will investigate.
If you would like to check the status of a referral, whether your patient has an appointment, why a referral was rejected, or to discuss referral criteria you can do so.
Contact details for the BSPHN digital health team are:
Phone: 1300 467 265 Email: [email protected] or visit their website Web: www.bsphn.org.au/primary-health-support/digital-health
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